💊 RETURN & REFUND POLICY — NeuroVisionCare
NeuroVisionCare values customer satisfaction while maintaining strict safety and hygiene standards required for eye and brain wellness supplements. Because supplements are ingestible products, our return and refund procedures are designed to balance fairness with consumer health protection. This policy explains how returns, refunds, and replacements are handled and sets clear expectations before you make a purchase. By placing an order with NeuroVisionCare, you agree to the terms outlined below.
Customers may request a return within 30 days of delivery, provided the product is unopened, unused, and in its original sealed packaging. This requirement ensures product integrity and safety for all customers. Products that have been opened, used, or tampered with cannot be accepted for return due to health and safety regulations, except in cases where the item arrived damaged, defective, or incorrect.
If a product arrives damaged, leaking, defective, or incorrect, customers must report the issue promptly after delivery. Clear photographs of the product and packaging, along with order details, may be required to help our team evaluate the issue accurately. Timely reporting allows us to resolve concerns efficiently and determine whether a replacement or refund is appropriate.
To initiate a return, customers must contact NeuroVisionCare with their order number and reason for return. Returns sent without prior approval may not be accepted. Once a return request is approved, customers will receive instructions on how to securely send the product back to prevent damage during transit.
All returned items are inspected upon arrival to confirm eligibility. If approved, refunds are processed to the original payment method within 5–7 business days. Processing times may vary depending on the payment provider. Shipping fees are non-refundable, except in cases where the return is due to our error.
Return shipping costs are the responsibility of the customer unless the product was received damaged, defective, or incorrect. NeuroVisionCare reserves the right to deny refunds for items returned outside the allowed timeframe or that do not meet the return conditions.
This policy is designed to protect customer safety, maintain supplement quality, and ensure fairness. We encourage customers to review product descriptions carefully before purchasing and to contact us with any questions prior to placing an order.
Address:
5267 Barker Cypress Rd, Suite 12, Houston, TX 77084, United States
Email:
📧 help.neurovisioncare@outlook.com